About Us

Bike Bay started in 2018 in a small garage in Portland, Oregon. What began as a passion project between three friends who loved cycling has grown into a trusted destination for cyclists across the country.

Our founders met on a weekend group ride and quickly bonded over their frustration with the cycling retail experience. Too many shops felt intimidating, the online options were confusing, and finding quality gear at fair prices felt impossible. They decided to build something better.

Today, Bike Bay serves thousands of customers each month, from first time riders buying their first commuter bike to seasoned racers upgrading their road machines. Our mission remains the same: make cycling accessible, enjoyable, and affordable for everyone.

Cycling Changes Lives: A bicycle is more than just a mode of transportation. It is freedom, fitness, adventure, and community all rolled into one. We believe everyone deserves access to the joy of cycling.

Quality Matters: We carefully curate every product we sell. Our team tests gear on the roads and trails before adding it to our catalog. If we would not ride it ourselves, we will not sell it to you.

Knowledge is Power: Buying a bike should not be confusing or intimidating. We are here to answer your questions, offer honest recommendations, and help you find the perfect setup for your riding style and budget.

Service After the Sale: Your relationship with Bike Bay does not end at checkout. We are here to support you with maintenance tips, warranty service, and upgrades as your cycling journey evolves.

The Bike Bay team is made up of passionate cyclists from all disciplines. We have road racers, mountain bikers, gravel explorers, daily commuters, and weekend cruisers. This diversity helps us understand and serve the full range of cycling needs.

Our customer service team includes certified bike mechanics who can help troubleshoot issues and provide expert advice. When you call or email Bike Bay, you are talking to someone who truly understands bikes.

We are headquartered in Portland, Oregon, a city known for its cycling culture. Our team regularly participates in local rides, races, and advocacy events. Cycling is not just our job; it is our lifestyle.

Bicycles are inherently sustainable transportation, and we take our environmental responsibility seriously.

Packaging: We have eliminated plastic from our packaging wherever possible. Boxes are made from recycled cardboard, and packing materials are recyclable or compostable.

Carbon Offset: We partner with environmental organizations to offset the carbon footprint of our shipping operations.

Product Lifecycle: We encourage customers to maintain and repair their bikes rather than replace them. Our website features maintenance guides and tutorials to help extend the life of your equipment.

Community Programs: We donate refurbished bikes to local youth cycling programs and support organizations that make cycling accessible to underserved communities.

Expert Curation: Every product in our catalog has been selected and tested by our team of cycling enthusiasts.

Competitive Pricing: We work directly with manufacturers to bring you quality gear at fair prices.

Free Shipping: Enjoy free shipping on orders over $75 and free White Glove delivery on all complete bicycles.

Easy Returns: Not satisfied? Return most items within 30 days for a full refund.

Secure Shopping: Your payment information is protected by industry leading encryption technology.

Real Support: Our team of cyclists is available by phone, email, and chat to answer your questions.

We love hearing from our customers. Whether you have a question, feedback, or just want to share a story from your latest ride, we would love to hear from you.

Email: [email protected]

Phone: 1-800-BIKE-BAY (1-800-245-3229)

Address: Bike Bay, 123 Cycling Avenue, Portland, OR 97201

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